This is the way the cookie crumbles!
Here you’ll get to know everything you need to know…
Answers below should help with most questions you might have. Otherwise, please use the contact page
Print your tickets at home or simply download them onto your smartphone and scan them at the venue gates. Please bear in mind that 1 (one) page is 1 (one) ticket! Each scan will work only once, of course! Did you think we’re stupid? And you know what? You’ve just saved money: no shipping cost!
Ticket can be conveniently purchased right here on this website. We accept Visa or MasterCard. You receive your tickets by e-mail and every ticket is featuring a unique and personalized QR-code. Do not buy a ticket from ticket touts on the street or from dubious vendors on the net (e.g Viagogo, eBay…). These tickets may be false so that you might be denied access to the venue.
At our venue den Atelier, doors open for shows in general at 7.00pm and shows normally end around 11.00pm. There are, of course, exceptions to every rule. So please always check the precise timing of a show that has grabbed your attention. Door opening times are always announced on our website. Parties always start at 10.00pm and never end… at least not until dawn.
Absolutely. When you proceed with your payment, you will be redirected to the online credit card processing company Six Payment Service, a Worldline company. They use the well-known Thawte certified SSL-encrypted software programs that encrypt all the data you provide.
For shows held at den Atelier, you can purchase your ticket though our own homepage www.atelier.lu by credit card or Digicash • If you want to buy tickets for shows held at Rockhal, Luxexpo or Abbaye Neumünster etc, you can also check the following sales points: FNAC Nancy, Metz and everywhere in France and Belgium +33 (0) 142313228 (also available: all A-shows from French artists) • Ticketnet All Virgin Megastore, Auchan, Leclerc in France (also available: all A-shows from French artists) • Eventim/CTS (also available: all A-shows from German artists) • Ticket Regional (also available: all A-shows from German artists)
If the show has been postponed to another date, you do not have to do anything. Your ticket remains valid for that new date and you’ll be informed by e-mail. In case a show is being cancelled, your ticket will be refunded. Date, billing or venue changes are not a valid reason for a refund. Refunds will be made at the points of sale where the tickets have initially been purchased. If the ticket has been purchased online at www.atelier.lu, you will automatically be refunded onto your credit card account. Only the face value of the ticket is subject to a refund (that does not include presale tax and/or system fee). In the event of a cancellation or date change, travel/hotel expenses are not being reimbursed. Ticketholders are requested to inform themselves before commencement of travel if a show is going ahead as planned. The website www.atelier.lu is being updated regularly in this regard.
For shows, children below 14 years of age must be accompanied by an adult. Children also need to have a ticket. We strongly recommend kids to use ear plugs (available at the venue).
Yes you can, under certain conditions. Please get in touch via our contact form.
At most of the shows organized at den Atelier you will conveniently find a food truck in the courtyard.
Smoking is not allowed in the venue. However, it’s permitted in the courtyard.
In our (secured) cloakroom for the cost of €2.00. Unfortunately, the amount of space is limited. Make sure to arrive on time so as to have more luck, especially during the winter.
If you think the show is too loud, despite the special attention we pay to it, please feel free to ask for earplugs at the cloakroom. In case of a faint, nosebleed or another discomfort (or possibly more serious things), you can always call upon our house show safety team. All of them are trained to give you professional assistance.
The main hall is at ground-floor level and has good wheelchair access. Our show safety team will gladly help you to get to the club, we also have specially equipped toilet facilities.
Many bands/artists/performers want to play den Atelier, but we obviously cannot accommodate everyone who is sending us their press package. Many of those acts are impossible to host for a show, not because they are not talented, but because they are not appropriate for the club at present. Please keep this in mind when you undertake the effort to send us your kit.
Send your material labelled with the name of the band, phone number and/or e-mail address to: den Atelier, attn. booking, po box 1371, L-1013 Luxembourg, GD of Luxembourg. Or send us a mail with mp3s to [email protected]. We listen to everything that is being sent to us. If we can arrange something, we will contact you.
No, you cannot! In everybody’s interest, pets are not allowed at den Atelier.
Without prior written authorization by record label or artist management, professional cameras are strictly prohibited inside the venue. Video or audio recording devices are not allowed either and can be seized by artist tour-management or promoter.
The idea to start up a live music club in Luxembourg came into our minds in the beginning of the 90’s. Why did all the international bands play Brussels, Paris or London? Regular short trips to the Ancienne Belgique (Brussels), the Botanique (Brussels), the Vooruit (Gent), the Bataclan (Paris), the E-Werk (Cologne) or the Paradiso in Amsterdam provided the inspiration. These venues, in a way, stand as the godfathers of the idea of building up den Atelier in Luxembourg as it stands today.
A suitable space was needed and they certainly do not come in dozens in case you unveil your plan to boost massive amounts of dB’s into a hangar in the middle of an inhabited neighbourhood… Eventually, the right spot had been found: a former Renault truck garage in the lively Luxembourg-City suburb of Hollerich, commonly called ‘Downtown’.
During the hot ‘n’ sweaty summer of 1995, the former workshop (‘atelier’ in French – ah, that’s where the name comes from… underwent a complete D.I.Y. restoration.
den Atelier finally opened its doors on 23rd October 1995. The opening night had been heavily boosted by the national press (thanks for that!) and turned out to be a huge success.
The label ‘SuperDrecksKëscht fir Betriber’ is a recognised quality label granted to businesses that have adopted an environmentally friendly waste management plan. The ISO 14024 label is granted by the Environment Agency (Administration de l’environnement), the Chamber of Skilled Trades and Crafts (Chambre des Métiers) and the Chamber of Commerce (Chambre de Commerce).
All of those who believed in the project from the start (and there were not many in fact), the friends that helped us to build the place, our mothers that had the cool idea to infant us… Let us not forget all the media that help us out getting in touch with people. We also want to thank the City of Luxembourg for supporting us and the many artists that push life and atmosphere into our venue, not to forget all our webmasters and consultants for getting us online: we believe you that we’re not easy to work with, everyone who has ever tried, said just that… We’ve tried not to forget anybody, if we did, never mind…
Use our contact form or the phone and dial +352 495 485-1, or send us a letter at: den Atelier bp 1371 L1013 Luxembourg