Info & FAQs

This is the way the cookie crumbles!

Nice to have you back at the A, or is it your first time?

Here you’ll get to know everything you need to know…
Answers below should help with most questions you might have. Otherwise, please use contact page

CONTACT Questions or remarks about den Atelier in general?

Use our contact form or the phone and dial +352 495 485-1, or send us a letter at: den Atelier bp 1371 L1013 Luxembourg

WHERE Where is den Atelier?

Rue de Hollerich, 54 in Luxembourg-City, 200m from main railway station. Check here for a map.
Use Bus line 1 Station Fonderie. 

PARKING Where can I park my car?

You should use public transport, for chrissake! Info on car parks in the neighbourhood on this map.

TIMES What time does the show/party start/end?

At our venue den Atelier, doors open for shows in general at 8.00pm and shows normally end around 11.00pm. There are, of course, exceptions to every rule. So please always check the precise timing of a show that has grabbed your attention. Door opening times are always announced on our website as well as on your ticket. Parties always start at 11pm and never end... at least not until dawn.

TICKETS Where can I buy my tickets? How do I pay for my tickets?

Tickets can be conveniently purchased right here on this website. We accept Visa or MasterCard. You receive your tickets by e-mail and every ticket is featuring a unique and personalised QR-code. Do not buy tickets from ticket touts on the street or from dubious vendors on the net. These tickets may be false so that you might be denied access to the venue.

PRINT-AT-HOME Print your own show tickets conveniently at home !

It’s the latest feature on our site and it actually says it all. Print your own show tickets or download them onto your smartphone and get to the venue. We’ll scan the stuff and you’ll get in. Please bear in mind that 1 (one) page is 1 (one) ticket! And each scan will work only once, of course! Did you think we're stupid? And you know what? You’ve just saved money! No shipping costs!

WEB SECURITY Is online shopping safe?

Absolutely. When you proceed with your payment, you will be redirected to the online credit card processing company Cetrel, a SIX Group company. They use the well-known Thawte certified SSL-encrypted software programs that encrypt all the data you provide.

SHOPS Where can I buy a ticket without a credit card?

The main salespoints for our tickets are • Funbringer Ticket Service Luxembourg +352 403025 situated 200m from the Atelier! • Ticketnet Auchan Kirchberg +352 4377431 • Park Music in nearby Arlon +32 63224247 • FNAC Nancy, Metz and everywhere in France and Belgium +33 (0) 142313228 • Ticketnet All Virgin Megastore, Auchan, Leclerc in France • Ticketnet belgique • Eventim/CTS • Ticket RegionalShiva Music +49 (0)6881 3202

GIFT VOUCHER Where / How / Why?

You can buy a gift voucher in the merch section. Simply enter the recepient's name and email address (you can enter yours too) and the voucher will be sent to your loved and cherished one. The gift voucher is not an entry ticket giving access to a show. In order to use the gift voucher, you need to go online at www.atelier.lu and redeem it for a ticket by indicating your voucher code. As long as your voucher code has credit, it can be used for purchase. In case the value of a ticket is higher than the remaining value of your gift voucher, you are being prompted to pay the difference by credit card.

REFUND What can I do with my ticket in case the show is postponed or cancelled?

If the show has been postponed to another date, you do not have to do anything. Your ticket remains valid for that new date and you’ll be informed by e-mail. In case a show is being cancelled, your ticket will be refunded. Date, billing or venue changes are not a valid reason for a refund. Refunds will be made at the points of sale where the tickets have initially been purchased. If the ticket has been purchased online at www.atelier.lu, you will automatically be refunded onto your credit card account. Only the face value of the ticket is subject to a refund (that does not include presale tax and/or system fee).

CHILDREN Can I bring my children to the show? Are there age restrictions for shows and/or parties?

For shows, children below 14 years of age must be accompanied by an adult. Children also need to have a ticket. We strongly recommend kids to use ear plugs (available at the venue). For parties, minimum age is 16, for some events it can be 21 even. Don’t try to look older as we will find out

RENTING Can I rent the A?

Yes you can, under certain conditions. Please get in touch via our contact form.

NEWSLETTER What is the newsletter good for?

If you subscribe to the newsletter by submitting your e-mail address, we will inform you about new shows, cancellations or date changes immediately.

FOOD Where can I have something to eat?

At concerts, there’s a variety of sandwiches (incl. vegetarian options) available at the bars.

DRINK Where can I have a drink?

There are several bars inside den Atelier, where you’ll find a wide range of drinks, beers and spirits. Be nice and you will be served fast.

ACCOMMODATION/HOTELS You need to spend the night around town?

Here's some places we can recommend to hang about and get some rest after a show. The hotels are in the range from luxury five-star to the simple guest house: www.lcto.lu. We also recommend the comfortable Youth Hostel in Luxembourg-City: www.youthhostels.lu

SMOKE Where can I have a smoke?

Smoking is not allowed in the main hall - downstairs as well as on the balcony. Smoking is permitted however in the bar area at the entrance of the venue.

PRESS Who do I have to seduce to get a press pass?

It’s much easier, just read and fill out the press accreditation form in the press section of this site and send it back to us.

BACKSTAGE ACCESS How can I get backstage access?

You cannot, unless we have booked you to perform… Tickets that give you access to the backstage area simply do not exist. The purpose of the backstage area is to give artists a certain space for privacy and leisure.

AUTOGRAPHS/SIGNINGS How can I get an autograph?

Artists sometimes join the crowd after the show in the public area. Artists always do so at their own discretion. As promoters, we do respect the artists’ privacy and do not arrange these meetings.

VESTIAIRE Where can I leave my jacket?

In our (secured) cloakroom for the cost of €2.00. Unfortunately, the amount of space is limited. Make sure to arrive in time so as to have more luck, especially during the winter.

LEAVING Can I leave den Atelier during a show and come back later?

For various practical reasons, it is not possible to be re-allowed in after having left the premises during a show.

SECURITY Who will take care of me?

If you think the show is too loud, despite the special attention we pay to it, please feel free to ask for earplugs at the cloakroom.
In case of a faint, nosebleed or another discomfort (or possibly more serious things), you can always call upon our house security team. All of them are trained to give you professional assistance.

DISABLED I am a disabled person. Can I come to a show?

The main hall is at ground-floor level and has perfect wheelchair access. Our security team will gladly help you to get to the club. We also have specially equipped toilet facilities.

DEMOS & SUPPORT ACTS Who can I give my demos, CDs or biography to?

Many bands/artists/performers want to play den Atelier, but we obviously cannot accommodate everyone who is sending us their press package. Many of those acts are impossible to host for a show, not because they are not talented, but because they are not appropriate for the club at present. Please keep this in mind when you undertake the effort to send us your kit.
Send your material labelled with the name of the band, phone number and/or e-mail address to: den Atelier, attn. booking, po box 1371, L-1013 Luxembourg, GD of Luxembourg. Or send us a mail with mp3s to info@atelier.lu. We listen to everything that is being sent to us. If we can arrange something, we will contact you.

ANIMALS Can I bring my dog along? Or my guinea pig?

No, you cannot! In everybody’s interest, pets are not allowed at den Atelier.

CAMERAS Can I take pictures?

Without prior written authorisation by record label or artist management, professional cameras are strictly prohibited inside the venue. Video or audio recording devices are not allowed either and can be seized by artist tour-management or promoter.

HISTORY When did the Atelier open?

The idea to start up a live music club in Luxembourg came into our minds in the beginning of the 90's. Why did all the international bands play Brussels, Paris or London? Regular short trips to the Ancienne Belgique (Brussels), the Botanique (Brussels), the Vooruit (Gent), the Bataclan (Paris), the E-Werk (Cologne) or the Paradiso in Amsterdam provided the inspiration. These venues, in a way, stand as the godfathers of the idea of building up den Atelier in Luxembourg as it stands today.
A suitable space was needed and they certainly do not come in dozens in case you unveil your plan to boost massive amounts of dB's into a hangar in the middle of an inhabited neighbourhood... Eventually, the right spot had been found: a former Renault truck garage in the lively Luxembourg-City suburb of Hollerich, commonly called 'Downtown'.
During the hot 'n' sweaty summer of 1995, the former workshop ('atelier' in French - ah, that's where the name comes from... underwent a complete D.I.Y. restoration.
den Atelier finally opened its doors on 23rd October 1995. The opening night had been heavily boosted by the national press (thanks for that!) and turned out to be a huge success.

GALLERY What does the A look like?

Have a look here.

THANKS The A wants to thank:

All of those who believed in the project from the start (and there were not many in fact), the friends that helped us to build the place, our mothers that had the cool idea to infant us... Let us not forget all the media that help us out getting in touch with people. We also want to thank the City of Luxembourg for supporting us and the many artists that push life and atmosphere into our venue, not to forget all our webmasters and consultants for getting us online: we believe you that we're not easy to work with, everyone who has ever tried, said just that... We’ve tried not to forget anybody, if we did, never mind...

Atelier News

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    03.09.2014 @ 15:58

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    11.06.2014 @ 15:50

Third time at den Atelier x my favourite one

Milow (12/10/2011)

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