ALL YOU NEED TO KNOW ABOUT YOUR SHOW AT LUXEXPO OPEN-AIR
Need further details? Make sure to also check out our F.A.Q.
LOOKING AFTER YOURSELF & OTHERS
A great concert experience is a shared responsibility. We encourage all visitors to be mindful of their own well-being and that of those around them. Please respect fellow attendees, staff, artists, and the venue, and help us create a safe, welcoming and enjoyable environment for everyone. Be aware of weather conditions, stay hydrated, look after your companions, and do not hesitate to seek assistance from event staff if needed.
I CAN’T FIND MY TICKETS!
You can access your tickets, personal details, and past orders at any time through the My Backstage portal, which is accessible via our website by logging in with the email address used for purchase. Alternatively, you can download the Ticketmatic app and log in with the same email you used to buy your tickets:
Please note that this procedure only applies to tickets purchased directly through atelier.lu
If you purchased your tickets through an official external sales channel, such as Eventim, Ticketnet, Fnac, See Tickets, or Shotgun, please contact the respective ticketing provider’s customer support team for any ticket-related requests.
SCHEDULE
The schedule can be found on the dedicated event page on our website. If the exact schedule is not yet available, it will be published closer to the event date. We therefore encourage you to check the page regularly for updates. Please note that the schedule can be subject to last-minute changes.
HOW TO GET THERE
Luxexpo Open-Air takes place on the parking grounds of Luxexpo The Box:
10 Circuit de La Foire Internationale, Luxembourg L-1347.
Access to the event site is via the main entrance on the Rue Hugo Gernsback side of the venue. Please follow the event signage and instructions from staff upon arrival.
Public transport in Luxembourg is completely free, and the venue is directly served by the tram. In partnership with Luxtram, additional Trams will circulate after the concert from Tram Stop Luxexpo to Luxembourg City Centre / Gare / Cloche d’Or / Stade de Luxembourg as well as to the Findel Luxembourg Airport.
Plan your journey ahead using mobiliteit.lu.
We recommend the following car parks (Park & Tram):
Parking Place de l’Europe* (TRAM Line T1 -> City Centre) ⭐️
Parking Trois Glands* (TRAM Line T1 -> City Centre) ⭐️
Parking Coque 1 (TRAM Line T1 -> City Centre)
Parking Erasme / Coque 2 (TRAM Line T1 -> City Centre)
Parking Luxexpo South (walking distance / limited capacity)
Parking Gernsback* (walking distance / limited capacity) ⭐️
Parking Adenauer (walking distance 20min – FREE from 18.00 on)
Parking Auchan (walking distance 5min)
Further car parks are available along the tram line:
Parking Glacis (TRAM Line T1 -> City Centre – FREE from 18.00 on)
Parking Rond-Point Schuman (TRAM Line T1 -> City Centre) ⭐️
Parking Royal-Hamilius (TRAM Line T1 -> City Centre)
Parking Monterey (TRAM Line T1 -> City Centre)
Héienhaff P+R (TRAM Line T1 -> Findel Luxembourg Aiport)
Full list, more info & real-time availabilities: VDL/ Zone Centre
Parking fees may apply.
If you want to avoid the queues to pay in the car parks download the Indigo Neo App
(⭐️ only available for selected car parks)
IOS: https://apps.apple.com/fr/app/indigo-neo-parking-en-ville/id1109398417
Android: https://play.google.com/store/apps/details?id=com.opngo.live&hl=fr&pli=1
More details about the closest parking spots convenient for people with disabilities can be found here.
FOOTBALL CORNER
Good news for football fans: In collaboration with POST, selected FIFA World Cup matches will be broadcast live in our football corner at Luxexpo Open-Air on several event days.
Because choosing between concerts and football would be rude. 😊
Please note that the concert schedule remains unchanged and that football screenings are offered as an additional service for concert visitors.
SITE MAP
CLOAKROOM & BAG POLICY
There are no cloakroom facilities are available on site. Bags smaller than an A4 sheet are permitted.
FOOD & DRINKS
Please note that outside food and beverages are not permitted within the open-air concert area.
The den Atelier Bar Team will be on site as usual, featuring the usual range of delightful beverages as well as some alcohol-free additions to the bar menu. If you’re feeling hungry, visit the Food Corner by Maison Steffen. Looking for something refreshing? HY/dration by Rosport will serve hydrating and refreshing popsicles.
Please note that outside food and beverages are not permitted within the open-air concert area, except for empty hydration bladder (<0.5l, no hard/metal containers). Please note that there will be a designated water point for free drinking water. No bottle at hand? You can rent a reusable cup at the main bar and use it throughout the event.
CASHLESS EVENT
The event is mostly cashless, and we encourage visitors to pay by card or contactless payment whenever possible. If you prefer to pay in cash, no worries, one dedicated bar on site will also accept cash payments.
Please note that also cup deposits are refunded cashless. Depending on your bank, it may take up to five business days for the refund to appear in your account.
HEARING PROTECTION
The best memories are the ones that stay with you and tinnitus isn’t one of them. We strongly encourage all visitors to bring and use appropriate hearing protection to enjoy the music safely and comfortably.
If you forget your earplugs, don’t worry: our hearing protection partner Alpine will have a stand on site where you can purchase quality hearing protection and get advice on having your ears concert-ready.
PROHIBITED ITEMS
For safety and comfort reasons, the following items are not permitted inside the venue:
- Outside food and beverages
- Professional cameras, audio recorders and video recording equipment
- Glass containers
- Weapons or dangerous objects
- Illegal substances
- Large bags and luggage (only bags smaller than A4 size are permitted)
- Large or bulky items, including umbrellas
- Drones
- Any item deemed dangerous or unsuitable by the organizer/ safety personnel
- Pets
Security checks will be carried out at the entrance. Thank you for your understanding and cooperation.
WHAT TO BRING
To make the most of your concert experience, we recommend bringing:
- Your ticket (digital or printed)
- A fully charged phone
- Payment card or contactless payment method
- Sunscreen
- A hat and sunglasses
- Appropriate hearing protection
- An empty foldable plastic water bottle (max. 0.5L) for use at the free water points
- A rain jacket or poncho in case of changing weather conditions
- Weather-appropriate clothing and comfortable footwear
- Your absolute best concert energy
PEOPLE WITH REDUCED MOBILITY OR DISABILITIES
A dedicated platform for visitors with reduced mobility is available and offers an excellent view of the stage.
Access to the platform is available from door opening and operates on a first-come, first-served basis. We therefore recommend arriving early. There is no dedicated ticket category for visitors with disabilities. A standard General Admission ticket is sufficient.
Companions are welcome, subject to available space on the platform. Priority is always given to visitors with disabilities. Please note that accompanying persons must also hold a valid ticket.
Two close-by PMR car parks are available: Parking Gernsback (15 PMR parking spots) and Parking Luxexpo South (12 PMR parking spots). A valid PMR parking card is required to use these spaces.
Accessible toilets and wheelchair accessible bars are available on site.
Visitors who may experience difficulties standing for extended periods are welcome to bring a small foldable plastic stool to the General Admission area for their personal comfort.
INFO ABOUT GOLDEN CIRCLE TICKETS
A Golden Circle ticket grants access to a dedicated area directly in front of the stage.
If Golden Circle tickets are not available for purchase online or on site, this means either the event does not feature a Golden Circle area, or Golden Circle tickets are sold out.
Golden Circle access is available from door opening.
The entrance is located at the main Luxexpo Open-Air entrance and will be clearly signposted. Once on site, simply follow the Golden Circle signage. If needed, our staff will be happy to assist you.
If you have purchased a General Admission ticket and would like to upgrade to Golden Circle, you may do so at the box office on the day of the show. Please note that upgrades are offered on a first-come, first-served basis and cannot be guaranteed once the Golden Circle area has reached capacity.
INFO ABOUT ATELIER LOUNGE UPGRADE TICKETS
For an even more exclusive concert experience, you can purchase an additional Atelier Lounge ticket via the dedicated show page on atelier.lu. If this price type is no longer visible, it means Atelier Lounge upgrades are sold out. This premium upgrade gives you access to an elevated platform with a perfect view of the stage, along with:
- An exclusive access to an elevated platform separated & above the crowd, giving you an outstanding view of the stage,
- Hospitality service including an open bar (beer, wine, crémant, soft drinks)
- Street food-style catering
- A private sanitary area
- A souvenir textile wristband
- Access to the Golden Circle area (if applicable)
The Lounge platform is standing only and accessible from door opening.
‼️ Important: The Atelier Lounge Upgrade is not a concert ticket. Each guest must hold one valid concert ticket and one Atelier Lounge Upgrade ticket. Both tickets are required for entry to the show and the Lounge area.
KULTURPASS TICKETS
A limited number of Kulturpass tickets are available for each show, with a maximum of one ticket per person. Kulturpass ticket holders must present a valid Kulturpass and a valid ID at the box office on the day of the event.
All Kulturpass tickets provide access to the General Admission area.
Tickets can be purchased directly via our website. If no Kulturpass tickets are available online, they are sold out.
PHOTO & VIDEO RECORDING
Professional cameras and photography equipment are not permitted without prior written authorization from the artist’s management or record label. Video and audio recording devices are also prohibited and may be confiscated by the artist’s tour management or the promoter.
Smartphones are welcome, and we know you’ll want to capture a few memories from the night. That said, we encourage everyone to be mindful and respectful of both the artists on stage and the people around you. Enjoy the moment, avoid blocking the view of others, and remember that the best concert memories are often the ones that live on in your head.
MINIMUM AGE
Children under the age of 14 must be accompanied by an adult. Children aged 5 and over are welcome on site. All children require their own ticket.
Newborns and children under the age of 5 are not permitted, as concerts can be loud, crowded and physically demanding environments.
Parents and accompanying adults are responsible for determining whether the event is suitable for the children in their care. Factors such as crowd density, noise levels, weather conditions, heat and sun exposure should be carefully considered. Appropriate hearing protection is strongly recommended for all children.
NEED HELP?
Questions, concerns, or need a hand?
Our staff will be happy to assist you throughout the event.
Need further details? Make sure to also check out our F.A.Q. or get in touch with our customer support via [email protected]
MOST IMPORTANTLY
Enjoy the show!
